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FAQ

What is your jewelry made of?

A: Our jewelry is made out of 925 Sterling Silver or Stainless Steel. Depending on the piece, the jewelry has been gold plated.

 What does gold plated mean? 

A: Gold plated is also known as gold dipped, meaning the jewelry has been dipped in a coat of real gold. Gold plated jewelry is a cheaper option than real gold jewelry, whilst still being high quality and having an elegant look.

How do I care for my jewelry?

A: Please visit our Jewelry Care Page for help.

 What is your take on sustainability?

A: As of right now our packaging is 100% biodegradable and sustainable. In the future, our goal is it to make jewelry out of 100% recyclable sterling silver.

Where do you ship and what does it cost?

A: We ship worldwide!

Shipping fees are calculated at check out.

Is shipping free?

A: Yes, our shipping is free for all EU orders over 75 euros and for all International orders over 115 euros.

What is your returns and exchange policy?

A: Please visit our Returns and Exchanges Page. 

 Can I cancel or change my order?

A: As soon as you placed your order you normally can not cancel or change it anymore.  

How long does shipping take?

A: We need 1-5 business days to sent out your orders. For European Orders it will take between 3 to 8 days to arrive. Please contact us after 21 business days if it hasn't arrived yet.

For all international orders it can take from 2-5 weeks.

  

If you have any other questions or need help, please email us: cjuliaofficial@gmail.com.

For quick questions you can also dm us over Instagram: @cjulia_official